Patient Portal FAQ’s

What is the Patient Portal?

The Chambers Memorial Hospital (CMH) Patient Portal is an online health electronic document management tool that includes a view of clinical data from your Electronic Medical Record (EMR).

The clinical data on the Patient Portal includes:

• Test results
• Medications
• Allergies
• Immunizations
• Health Issues

How do I access the Patient Portal once I have completed the invitation/account set-up process?

For future visits to the CMH Patient Portal after you have completed the initial setup process, you can log in at: https://www.thrivepatientportal.com (HOSPITAL PORTAL) or https://mycw73.ecwcloud.com/portal9692/jsp/100mp/login_otp.jsp (CLINIC PORTAL). Remember, use this link after you have received a portal invite and completed the sign-up process.

Do I need special equipment?

No. All you need is access to a computer, an internet connection, and access to the email account that you provided during hospital registration.

How do I set up an account?

Contact the IT Department at CMH by calling 479.495.6310 to get things started. You’ll receive an e-mail with a link to setup your account for the first time. If you have already created an account a link may be sent to your e-mail address to change your password.

Who should I contact if I have trouble logging in or accessing the Patient Portal?

If you have trouble logging in or accessing CMH’s Patient Portal, contact us at 479.495.6310 Monday through Friday from 8am – 4:30pm CST.

Will I receive emails after each admission to the hospital?

No. After each admission to the hospital a new summary of care document will post to your patient portal. You may access the document any time after you are discharged. Once the initial email has been sent, the patient or authorized representative will not be sent new emails with each new visit.

What if I have questions about my medical records?

If you have questions about your medical records, or feel that an error has been made, please contact CMH’s Medical Records Department at 479.495.6273 M-F 8 am – 4 pm